Navigating Conflict with Confidence: Becoming a Conflict Competent Organization

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Navigating Conflict with Confidence: Becoming a Conflict Competent Organization

Tuesday, May 19, 2026 (1:00 PM - 3:00 PM) (EDT)

Description

Navigating Conflict with Confidence: Becoming a Conflict Competent Organization

2‑Hour In‑Person Workshop

Conflict is inevitable in organizations—but how it is handled determines whether it becomes a barrier or a catalyst for stronger relationships and better outcomes. This interactive, in‑person workshop equips participants with practical tools to navigate conflict confidently and constructively across multiple workplace scenarios.

Designed with nonprofit environments in mind, the session addresses internal conflict and personal triggers, conflict with colleagues and external partners, challenging dynamics with supervisors, and team conflict that leaders or supervisors are responsible for mediating. Participants will explore how emotions, communication styles, and power dynamics influence conflict and learn strategies to respond thoughtfully rather than reactively.

Through guided discussion, real‑world scenarios, and applied exercises, attendees will build the skills needed to engage in difficult conversations, reduce tension, and foster healthier, more productive working relationships. While tailored for nonprofit professionals, the tools and strategies shared are relevant for anyone seeking to strengthen their conflict resolution skills.

Learning Outcomes

By the end of this workshop, participants will be able to:

Identify personal conflict triggers and manage emotional responses in challenging situations
Apply effective communication strategies to address conflict with colleagues and external stakeholders
Navigate conflict with a supervisor in a professional, constructive, and solution‑focused manner
Intervene and mediate conflict between team members with clarity, fairness, and confidence
Distinguish when to address conflict directly and when to facilitate resolution as a leader
Use practical tools to de‑escalate tension, build understanding, and strengthen trust within teams

ABOUT THE PRESENTER

Dr. Benjamin A. Griffin, as the founder and president of Plumline Leadership Institute, has spent more than 44 years in public ministry and professional development. He holds an Ed.D., Organizational Leadership-Conflict Resolution, M.Div., Bible Exposition, MAM, Leadership Studies, MA in Pastoral Counseling-Military Resilience, and a MPA Certificate, Strategic Management. He has designed and facilitated a curriculum for soft skills training, strategic planning, organizational development, conflict resolution, and ministry leadership. He is the author of 10 books which includes "Mending Broken Fences," a Biblical perspective to conflict resolution.